Privacy notice

This notice explains how Lustro Solutions Co. (“we”, “us”) uses personal information you give us through this website. We are the data controller for that information under the UK GDPR and the Data Protection Act 2018.

What we collect

When you submit an enquiry we collect:

• your full name, business name, email address and telephone number;
• your business address or postcode, business type and approximate staff or visitor numbers;
• your machine preference and any additional information you choose to give us.

Our hosting provider also processes technical data such as your IP address, which we use briefly to prevent spam and abuse of the enquiry form.

How we use it and our lawful basis

• To respond to your enquiry and assess whether your site is suitable for a vending machine — with your consent and in our legitimate interests in responding to business enquiries, and to take steps at your request before entering into an agreement.
• To protect the website from spam and misuse — our legitimate interests.

We do not sell your information or use it for unrelated marketing.

Who we share it with

Your enquiry is delivered to our business email inbox through our email service provider and website host, who process it on our behalf. We do not share it with anyone else unless the law requires it.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and any resulting agreement, and normally no longer than 24 months after our last contact if no agreement follows.

Your rights

You can ask to access, correct or delete your information, object to or restrict how we use it, or withdraw consent at any time by contacting us at info@lustrosolution.co.uk or 07405 748247. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies and local storage

This website does not use advertising or analytics cookies. It stores two small, non-identifying values in your browser's session storage — whether you have already seen the intro animation and whether intro sound is on — so we don't replay the intro on every page load. These are cleared when you close the tab. If our optional anti-spam check (Cloudflare Turnstile) is enabled, Cloudflare may set strictly necessary cookies to tell people and bots apart.

Contact

Lustro Solutions Co. · Telephone 07405 748247 · Email info@lustrosolution.co.uk · Website lustrosolutions.co.uk